SHIPPING AND RETURNS
U.S. ORDERS — TARIFFS, DUTIES & TAXES
Orders shipped to the United States may be subject to U.S. Customs duties, tariffs and taxes.
Applicable U.S. Customs duties and taxes are calculated based on factors including the product's country of origin, classification and value. As such, the applicable duty rate may vary from product to product.
Where applicable, estimated U.S. Customs duties, tariffs and taxes will be calculated and added to the customer's order at checkout. These charges are the responsibility of the customer and are paid in addition to the listed price of the merchandise and applicable shipping charges.
Brain on Plants does not absorb the cost of U.S. tariffs, Customs duties or import taxes.
Orders for which duties and taxes are collected at checkout are shipped on a Delivered Duty Paid (DDP) basis, allowing applicable import charges to be paid in advance rather than collected from the customer upon delivery.
Tariffs, duties, taxes and other import-related charges are non-refundable once they have been incurred in connection with the importation of an order.
RETURNS
THIS IS YOUR BRAIN ON PLANTS LTD reserves the right to reject any returned products that do not comply with the return policy stated below. To avoid any issues, please contact hi@thisisyourbrainonplants.com with any questions or concerns regarding your return.
To be eligible for return, an item must be in its original condition: unused (except to try on), unaltered, unwashed, and with all original tags attached.
Please note: all sale items are FINAL SALE and are not eligible for return.
What is your return/exchange policy?
We do not provide refunds. However, we are happy to issue store credit that never expires for eligible returned items received in their original condition with all tags attached.
Any exclusions will be clearly noted on the applicable product page. Items marked FINAL SALE are not eligible for return or store credit.
Tariffs, customs duties, import taxes, brokerage fees, shipping charges, and other import-related costs are non-refundable and will not be included in store credit.
How do I return an order?
Please contact hi@thisisyourbrainonplants.com to let us know that you are returning an item. Your return must be placed in the mail within 7 days of delivery of your order.
Customers are responsible for all return shipping costs.
Returns must be sent using USPS or Canada Post, or a local carrier whose Canadian delivery partner is Canada Post. Please do not return packages using FedEx or UPS, as these carriers may charge additional import and brokerage fees when packages enter Canada.
Returns sent using FedEx or UPS may be declined. Any brokerage, duty, tariff, tax, or other fees charged to Brain on Plants as a result of a return may be deducted from the customer's store credit.
Please clearly identify the shipment as a RETURNED GOODS shipment and accurately complete all required customs documentation. Please include a note inside the package containing your order number, which can be found in your original order confirmation email.
Ship to:
THIS IS YOUR BRAIN ON PLANTS LTD
UNIT 404
220 DUNCAN MILL ROAD
TORONTO, ONTARIO
M3B 3J5
CANADA
Return shipping is not covered by THIS IS YOUR BRAIN ON PLANTS LTD. Original shipping charges are non-refundable.
We strongly recommend using a tracked shipping service. Brain on Plants is not responsible for returns that are lost in transit.
Once your return has been received and approved, your store credit will be issued.
Returns will only be accepted if the item is received in the same new, unworn, unwashed and unaltered condition in which it was originally sent, with all original tags attached.
Any attempted return that does not comply with this policy may be rejected and returned to the purchaser at the purchaser's expense.
Can I exchange an item?
We do not offer direct exchanges. If your item is eligible for return, we can issue store credit so you can purchase another item from our site.
Original shipping charges and any tariffs, duties, taxes, brokerage fees, or other import-related charges are non-refundable.
There is something missing, defective, or it's not what I ordered. What do I do?
Please contact us immediately at hi@thisisyourbrainonplants.com and include your order number, which can be found in your order confirmation email.
Please keep in mind that many Brain on Plants pieces incorporate vintage, recycled, reworked, or previously existing materials. Minor imperfections and variations can be inherent to these materials and are part of their individual character.